Question 4/4 in Retrieving Your Purchases FAQs

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How do I obtain my purchased unconverted neopets?

Our unconverted neopets do not qualify for instant delivery, meaning you will receive your neopet within 24 hours from time of purchase. We will transfer the neopet to the username of the account that you specify on the checkout page. Please ensure that this account has transfers available and is old enough (4 months+) to receive painted pets. If you do not have transfers available or would feel more comfortable receiving the pet on a preloaded account, please contact us before purchasing and we can arrange for this to occur.

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