Question 2/3 in Common Purchase Issues FAQs

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Question:

What do I do if my purchased account is asking for an email address?

Answer:
All of our instant delivery accounts have not been accessed for an extended period of time. Due to this, upon logging in, you may be asked to accept the new Neopets terms and conditions (that were put in place approximately one year ago). You may also be asked for the email address of the account. If so, please enter a random email address. It does not need to have been previously associated with the account.
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