Instant delivery information will be emailed to your NeopointSale registration email immediately following purchase. Please check your junk and/or spam folder if you have not received your email containing your instant delivery information after making your purchase. You can also view your instant delivery information by logging in to your NeopointSale account, clicking the "My Account" button, and then clicking your order ID. Avatar lends and unconverted pet purchases will be complete within 24 hours from time of purchase. Returns are not accepted and all sales are final. If there are any problems with your order we will contact you via your NeopointSale registration email.